By Mike Heuer, IAC President
IAC members were contacted last year by Harris Connect, a company that publishes membership directories for all sorts of organizations in the USA including military associations, alumni groups, and non-profit organizations. IAC had previously worked with this company in the publication of directories in 1990, 1995, and 2000. Most recently, the Warbirds of America had also contracted with Harris Connect to publish an album. The original goal was to print and ship these books to members by August 2016.
Harris Connect subsequently merged with Publishing Concepts, Inc. (PCI) and we were informed in August that the publication would be delayed until November. PCI also promised to email all of the customers who had purchased the book, notifying them of the delay and provided a copy of this email to IAC. As of this writing on December 29, 2016, the albums have still not been received.
Your president made several phone calls to PCI’s customer service and today, Roland Nave, PCI’s customer relations supervisor finally responded. The company states it has had problems with its printer and the album has been uploaded to the printer and according to PCI, it will take 12 weeks to produce the book and ship it. Therefore, they are expecting to release and ship it in early March 2017.
We apologize for this situation. Our previous working relationship with the company was satisfactory and they have stated this delay is in no way IAC’s fault. Mr. Nave asked that further inquiries be directed to their customer service at 1-800-982-1590 or email customerservice [at] publishingconcepts.com.
If there are any further developments, we will let you know.